At myDental, we believe every patient interaction should feel personal, positive, and professional. As a Business Coordinator (Dental Administrative Assistant), you’ll play a vital role in ensuring smooth patient care, scheduling, and treatment coordination while helping us deliver the signature myDental Experience.
With 5,000+ 5-star Google reviews and multiple locations across Austin and surrounding areas, myDental is known for exceptional patient service, a supportive team culture, and growth opportunities that help our people reach their full potential.
If you’re passionate about helping others, thrive in a fast-paced environment, and want to be part of a team that truly makes a difference, we’d love to meet you.
About myDental
- Multi-specialty dental group serving Austin and nearby communities
- Patient-first philosophy: every decision centers around compassion and care
- Principle- and value-driven culture that rewards growth, integrity, and teamwork
- Positive, fun, and supportive environment — we work hard, celebrate often, and grow together
- Career growth mindset: we invest in your training, coaching, and development
Business Coordinator Responsibilities
As the face and voice of our dental practice, you’ll be responsible for providing outstanding service at every touchpoint. Your key responsibilities include:
- Go above and beyond to deliver the myDental Experience for every patient
- Greet patients warmly and manage all front-office communications
- Schedule appointments efficiently to optimize patient flow and provider time
- Verify dental insurance benefits and coordinate financial arrangements
- Collect co-payments and maintain accurate patient account records
- Support treatment planning and case presentation coordination
- Maintain organized and up-to-date patient records and files
- Collaborate with clinical and administrative teams to ensure seamless care
- Handle phone calls and emails with clarity, professionalism, and empathy
- Contribute to a positive, team-focused culture and uphold myDental’s core values
Qualifications & Skills
- 1+ year of customer services or sales experience (dental or medical preferred)
- Experience with Dentrix Practice Management software a plus
- Fluent in Spanish (spoken and written) strongly preferred
- Excellent phone and verbal communication skills — upbeat and friendly tone
- Strong computer literacy and ability to learn new software quickly
- High school diploma or equivalent required
- Professional appearance and demeanor
- Exceptional customer service, attention to detail, and multitasking ability
- Positive attitude, willingness to learn, and ability to thrive in a team setting
- Passion for helping others and delivering an excellent patient experience
What We Offer
At myDental, you’ll be part of a team that values your growth and contribution. We offer:
- Comprehensive training and mentoring programs for career advancement
- Competitive pay + performance-based bonuses
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Employee discounts
- Supportive, principle-driven culture focused on teamwork, fun, and patient care excellence
Our Core Values
- Compassion: We listen attentively and respond with care to the needs of our patients, fostering an environment where everyone feels supported and valued.
- Accountability: We hold ourselves to the highest standards of professionalism and clinical excellence, ensuring that we deliver on our promises to patients and team members alike.
- Resourcefulness: We are innovative and efficient, continuously seeking smarter ways to meet the challenges of dental care and exceed expectations.
- Engagement: We believe in the power of active involvement and open communication, both within our teams and with our patients, to ensure that every interaction is meaningful.
- Strategic: We are forward-thinking, planning meticulously to anticipate the needs of our patients and adapt to the ever-evolving world of healthcare.
Join a Team That Cares About You
If you’re ready to bring positivity, professionalism, and purpose to your career, apply today to become a Business Coordinator at myDental. Let’s make a real difference together — one patient at a time.
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